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Work-from-home positions available! Please fill out the form, once received – you will be contacted within 2 business days

Minimum equipment & internet requirements:

About the job

  • Windows 10 (home or pro)

  • CPU: Core i5 (or similar 4 core CPU)

  • RAM: 8GB DDR3 or greater

  • Internet: 20mbps download / 5mbps upload

  • Must own personal router (No ISP issued routers)

  • Internet connection must be hardwired

  • 3.5mm headset or USB headset (USB is preferred)

  • External USB mouse (if you use a laptop)

  • Low or no background noise

  • Typing requirement: 50 WPM / 100% accuracy


  • Entry Level Technical Support Agent
  • Training: Up to $11.00 per hour
  • Fully Trained: Up to $16.00 per hour
  • Tasks

  • Answer inbound technical support calls
  • Assist end users with WAN connection troubleshooting
  • Assist end users with LAN connection troubleshooting
  • Assist end users with Email related issues
  • Assist end users with Billing and customer service related issues
  • Perks

  • Complimentary RealChoice TV account
  • In-house points can be redeemed for gift cards
  • Referral bonus when your referral has worked for 90 days
  • Opportunities to advance

  • Broadband Agent (Everyone starts here)
  • MDU Agent
  • LAN Agent
  • Lead Tech
  • Ticket Approver
  • Queue Manager
  • Assistant Manager
  • L2 / L3 NOC
  • Some basic networking or IT experience preferred but we will train on the job. If you are a computer person this is a very easy laid back job. If you don't know a lot about networking that’s okay, we can teach you! On-the-job Training is paid, and we are starting right away!

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