Our state-of-the-art support center integrates the latest CRM technologies and processes to deliver industry leading technical support expertise to our clients' customers. Through our proven training methodologies and proprietary Issue Tracker ticketing system, we maintain our position on the forefront of technological change throughout our support staff — ensuring that our technical experts can use and support multi-platform, leading technologies with personalized care.
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“We were paying lots of money to an answering service who had no technical capabilities whatsoever. Support incidents were just getting escalated, leaving us with the work to resolve them. When we found ServerPlus we switched immediately. They have capable staff and experienced management to handle our customer support needs. Now our business can focus on core competency and sales instead of being tied up in support. Now our customers receive timely technical help and get their problems resolved faster, without our business having to dedicate time and personnel to the tasks!”
Sterling Jacobson
Rapidwave, LLC