Work-from-home positions available! Please fill out the form, once received – you will be contacted within 2 business days

• Windows 10 (home or pro)


• CPU: Core i5 (or similar 4 core CPU)


• RAM: 8GB DDR3 or greater


• Internet: 20mbps download / 5mbps upload


• Must own personal router (No ISP issued routers)


• Internet connection must be hardwired


• 3.5mm headset or USB headset (USB is preferred)


• External USB mouse (if you use a laptop)


• Low or no background noise


• Typing requirement: 50 WPM / 100% accuracy

Position

Entry Level Technical Support Agent

Training: Up to $11.00 per hour

Fully Trained: Up to $16.00 per hour

Tasks

Answer inbound technical support calls

Assist end users with WAN connection troubleshooting

Assist end users with LAN connection troubleshooting

Assist end users with Email related issues

Assist end users with Billing and customer service related issues

Perks

Complimentary RealChoice TV account

In-house points can be redeemed for gift cards

Referral bonus when your referral has worked for 90 days

Opportunities to advance

Broadband Agent (Everyone starts here)

MDU Agent

LAN Agent

Lead Tech

Ticket Approver

Queue Manager

Assistant Manager

L2 / L3 NOC

Some basic networking or IT experience preferred but we will train on the job. If you are a computer person this is a very easy laid back job. If you don't know a lot about networking that’s okay, we can teach you! On-the-job Training is paid, and we are starting right away!